Terms & Conditions
Effective Date: March 29, 2026
Welcome to Hospitality Pro Solutions LLC (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website located at hospitalityprosolutions.com (the “Site”), our online store, any digital products sold through the Site, and any services, consulting, marketing, revenue management, or other professional engagements provided by Hospitality Pro Solutions LLC (collectively, the “Services”). By accessing or using our Site, purchasing digital products, or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site, purchase products, or use our Services.
1. Services Overview
Hospitality Pro Solutions LLC provides strategic hospitality marketing, revenue optimization, digital advertising, SEO and AI visibility consulting, email marketing, CRM strategy, social media management, property launch and rebranding support, group sales and RFP strategy, and technology consulting for hospitality businesses including hotels, resorts, event venues, restaurants, tourism organizations, and wellness and lifestyle hospitality brands. The specific scope, deliverables, timelines, and fees for any engagement will be outlined in a separate proposal, statement of work, or service agreement between you and the Company.
In addition to consulting services, we develop and sell digital products — including WordPress plugins and software tools — through our online store powered by WooCommerce.
2. Online Store and Digital Product Purchases
Our Site includes an online store where you may purchase digital products, including but not limited to WordPress plugins such as HPS Forms Pro. All purchases made through our store are subject to these Terms as well as any additional terms presented at the time of purchase.
Pricing and Availability. All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time. Pricing errors or inaccuracies may be corrected at our discretion, and we reserve the right to cancel any orders placed at an incorrect price.
Payment. Payment is due at the time of purchase and is processed securely through our third-party payment processors. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method. You agree to pay all charges incurred in connection with your purchase, including applicable taxes.
Order Confirmation. Upon completing a purchase, you will receive an order confirmation email with your order details and download instructions. It is your responsibility to ensure that the email address associated with your account is accurate and current.
3. Digital Product Delivery and Downloads
All digital products are delivered electronically. Upon successful payment, you will receive access to download your purchased product(s) via your account on our Site and/or through a download link provided in your order confirmation email. No physical products will be shipped.
You are responsible for downloading and storing your purchased files. We recommend downloading your product promptly after purchase. While we currently offer unlimited re-downloads with no expiration on download links, we reserve the right to modify download limits or expiration periods at our discretion with reasonable notice.
4. Software Licensing
Digital products purchased through our store, including HPS Forms Pro, are licensed — not sold. Each purchase grants you a limited, non-exclusive, non-transferable license to use the software in accordance with the license tier selected at the time of purchase.
License Tiers. Our software products may be offered in multiple license tiers that define the number of websites or installations on which you are authorized to use the product (for example, Single Site, 5 Sites, or Unlimited). You agree to use the software only on the number of sites permitted by your license tier. Using the software on more sites than authorized constitutes a violation of these Terms.
License Keys. Upon purchase, you will be issued a unique license key that activates your product and enables updates and support. License keys are personal to your purchase and may not be shared, resold, sublicensed, or transferred to any third party. We reserve the right to revoke or deactivate license keys that are found to be used in violation of these Terms.
Updates and Support. Each license includes one (1) year of product updates and technical support from the date of purchase. After the initial one-year period, you must renew your license to continue receiving updates and support. Your software will continue to function after your license expires, but you will no longer receive new updates, bug fixes, or access to support.
Restrictions. You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any software product, except to the extent expressly permitted by applicable law. You may not modify, adapt, translate, or create derivative works based on the software. You may not rent, lease, loan, sell, sublicense, distribute, or otherwise transfer the software or your license to any third party. You may not remove or alter any proprietary notices, labels, or marks on the software.
5. Refund Policy
Due to the nature of digital products, all sales are generally considered final. Because digital products can be downloaded and used immediately upon purchase, we are unable to verify whether a product has been used prior to a refund request.
However, if you experience a verifiable technical issue that prevents the product from functioning as described and we are unable to resolve the issue, you may request a refund within fourteen (14) days of the original purchase date by contacting us at info@hospitalityprosolutions.com. Refund requests are reviewed on a case-by-case basis at our sole discretion.
Refunds, if approved, will be issued to the original payment method. If a refund is granted, your license key will be deactivated and you must immediately cease use of the product and delete all copies from your systems.
6. Account Registration
To purchase digital products or access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that we believe are in violation of these Terms.
7. Use of the Website
You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not use the Site in any way that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site. You agree not to attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site through hacking, password mining, or any other means.
8. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, software, and digital products, is the property of Hospitality Pro Solutions LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from this Site without our prior written consent, except as permitted by these Terms or through a valid product license.
The Hospitality Pro Solutions name, HPS Forms Pro name, logos, and all related names, logos, product and service names, designs, and slogans are trademarks of Hospitality Pro Solutions LLC. You may not use such marks without our prior written permission.
9. Client Engagements and Service Agreements
Any consulting or professional services provided by Hospitality Pro Solutions LLC will be governed by a separate written agreement, proposal, or statement of work that outlines the specific scope of services, fees, payment terms, deliverables, timelines, and any other terms applicable to the engagement. In the event of a conflict between these Terms and a specific service agreement, the service agreement shall control with respect to the applicable engagement.
10. Payment Terms for Services
Fees for consulting Services will be set forth in the applicable service agreement or proposal. Unless otherwise agreed in writing, invoices are due upon receipt and payable within thirty (30) days. Late payments may be subject to interest at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is less. You are responsible for all costs of collection, including reasonable attorneys’ fees, in the event of non-payment.
11. Confidentiality
Each party acknowledges that it may receive confidential and proprietary information from the other party in connection with the Services. Both parties agree to keep all confidential information strictly confidential and not to disclose it to any third party without the prior written consent of the disclosing party, except as required by law. This obligation of confidentiality shall survive the termination of any engagement between the parties.
12. Disclaimer of Warranties
THE SITE, ALL CONTENT, DIGITAL PRODUCTS, SOFTWARE, AND SERVICES PROVIDED ON OR THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HOSPITALITY PRO SOLUTIONS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Site or any digital product will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site, software products, or the servers that make them available are free of viruses or other harmful components. We do not guarantee any specific results from the use of our Services or digital products. Digital products are provided for use at your own risk, and you are solely responsible for ensuring compatibility with your systems, hosting environment, and other software.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOSPITALITY PRO SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, OUR SERVICES, OR ANY DIGITAL PRODUCT PURCHASED THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall our total aggregate liability to you for all claims arising out of or relating to the Site, our Services, or any digital product exceed the total amount paid by you to Hospitality Pro Solutions LLC for the specific product or service giving rise to the claim during the twelve (12) months preceding the event.
14. Indemnification
You agree to indemnify, defend, and hold harmless Hospitality Pro Solutions LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Site, your purchase or use of any digital product, your violation of these Terms, or your violation of any rights of another party.
15. Third-Party Links and Services
The Site may contain links to third-party websites or services that are not owned or controlled by Hospitality Pro Solutions LLC. Our payment processing is handled by third-party providers, and your use of their services is subject to their respective terms and privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites, payment processors, or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party content, goods, or services.
16. Privacy
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and protection of your personal information, including data collected during account registration and the checkout process.
17. Termination
We reserve the right to terminate or suspend your access to the Site and/or your account at any time, without prior notice or liability, for any reason, including but not limited to a breach of these Terms, misuse of licensed products, or violation of license restrictions. Upon termination, your right to use the Site will immediately cease, and any licenses granted to you may be revoked. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, license restrictions, warranty disclaimers, indemnification, and limitations of liability.
18. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms, your use of the Site, or any product or service purchased through the Site shall be resolved exclusively in the state or federal courts located in Philadelphia, Pennsylvania, and you consent to the personal jurisdiction and venue of such courts.
19. Changes to These Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will update the “Effective Date” at the top of this page. Your continued use of the Site, our Services, or any digital products after any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically for any updates.
20. Miscellaneous
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms, together with any applicable service agreement or product license, constitute the entire agreement between you and Hospitality Pro Solutions LLC regarding your use of the Site and purchase of digital products.
21. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Hospitality Pro Solutions LLC
Philadelphia, PA
Phone: 215.360.3529
Email: info@hospitalityprosolutions.com
Website: hospitalityprosolutions.com